Maintenance and support for applications that have to stay reliable, manageable and future-proof after go-live. Also when your application was built by another party.
When is maintenance and support worth considering?
An application does not stand still once it has gone live. In fact, for many organisations that is exactly where the next phase begins.
Users gain new insights, processes change and the application often takes on an increasingly important role within the organisation. At the same time development teams move on to new projects, and someone is needed to take care of continuity.
Maintenance and support can be worth considering when
Your current supplier is stopping or you want to switch
You are looking for a new party to take over the application and keep it running without interruption.
Your app was built by another party or a freelancer
We did not build the application, but it does need a party that takes on maintenance and further development in a structured way.
The application becomes business-critical
The application takes on an increasingly important role in daily processes.
Developers move on to other projects
Continuity is needed once the original team moves on.
Further development remains necessary
New requests, improvements and process changes keep coming in.
User numbers grow
The application has to keep working reliably as usage increases.
Dependence on a single developer
Knowledge has to be secured, so that maintenance does not stay tied to one person.
Carrying out updates in a controlled way
Changes have to be made safely, predictably and with the right checks.
Handing your existing app over to JAM-IT
Was your application built by another team, another supplier or a freelancer? Then we take over maintenance step by step. How long a handover takes depends on the size of the application and the documentation available. After the handover scan you know exactly where you stand.
What do you provide for the handover?
The more complete the information, the faster the handover. Something missing? Then we work out together how to recover it.
Source code
The complete source code of the application, preferably including the version history from the repository.
Access
Access to environments, hosting, databases, integrations and the accounts needed to maintain and deploy the application.
Documentation
Existing documentation on functionality, architecture, integrations and agreements. If there is none, or it is out of date, we record what is needed during the handover.
Which applications do we take over?
Mendix
Low-code applications built in Mendix, from a single app to a complete Mendix landscape.
Bespoke web applications
Web applications and portals developed to measure, including their integrations with other systems.
Mobile apps
Mobile apps for iOS and Android, including publication and updates in the app stores.
What do we mean by maintenance?
Maintenance goes further than resolving incidents. A well-organised maintenance set-up makes sure an application keeps working reliably and can grow with the organisation. Depending on the situation, we support with things such as:
Monitoring
We keep an eye on availability, performance, error reports and expiring certificates, so we spot problems before users are affected by them.
Incidents and users
Reports come in at one place. We find the cause, fix the problem and let you know what happened. Users' questions about how the application works can come to us as well.
Maintenance and updates
We keep frameworks, libraries, platform versions and dependencies up to date and close known vulnerabilities. We roll out updates in a controlled way through test and acceptance environments, with version control, so it is always clear what is live.
Changes and quality
We plan new requests and improvements together with you. Changes are tested before they go live, and we keep documentation up to date, so knowledge does not sit with one person.
An application is never really finished
After the first phase of application development, a new phase often begins in which maintenance, user support and further development take centre stage. Users come up with new requirements, processes change and legislation keeps evolving. Software has to be able to move with that.
That is why maintenance and further development are closely linked. An application that fits the organisation well today still has to do so tomorrow. By aligning maintenance and development, software keeps not only working but adding value over the long term.
Want to know what you have in hand first? Start with an Application Audit
With an Application Audit we independently map how your application is doing, from code quality, architecture and security to maintainability and knowledge retention. You get a clear overview of the risks and concrete points for improvement.
Useful before you hand over maintenance or set it up in a structured way, so you know what you are starting with.
View the Application Audit
Sometimes there is a temporary need for extra capacity to absorb maintenance, changes or further development. In those situations temporary reinforcement through our Secondment service can be a good fit.
Organising maintenance properly keeps the application not just available, but manageable and future-proof as well.
Quality does not stop at go-live. By actively monitoring applications and making quality checks part of the maintenance process, risks stay manageable. With JamOps we help organisations automate and safeguard quality within their Mendix landscape.
The aim is not only to solve problems when they arise, but above all to safeguard continuity and keep the application healthy.
Continuity and knowledge retention
Many organisations build up valuable knowledge about their applications over the years. At the same time that sometimes creates a dependence on specific developers or team members.
By recording knowledge, keeping documentation in order and organising clear agreements, an application becomes easier to hand over and less tied to individuals.
That not only helps continuity, it also makes future extensions and maintenance work simpler.
AI speeds up development. Maintenance stays essential.
AI makes software development faster than ever. Organisations increasingly use AI to develop applications faster and make new functionality available sooner. But speed changes nothing about the importance of quality, manageability and continuity.
That is why, within our approach to AI-Assisted Development too, we look not only at development but also at what it takes to maintain software successfully over the long term.
Frequently asked questions about maintenance and support
Can you take over an app that was built elsewhere?
Yes. We take over Mendix applications, bespoke web applications and mobile apps built by another team, another supplier or a freelancer. We start with a handover scan, so it is clear what state the application is in before we take over maintenance.
What if there is no documentation?
That happens more often than you might think. During the handover scan and the knowledge transfer we map how the application works, its integrations and its dependencies ourselves, and record them. That way you still end up with documentation you can build on later.
Does the app have to be rebuilt?
Not necessarily. The starting point is that we build on what is there. If the scan shows that parts are outdated or hard to maintain, we discuss the options: targeted improvements, step-by-step renewal or, if it is really necessary, a rebuild. You make that choice yourself, based on concrete insights.
Does the app keep running during the handover?
Yes, that is the starting point. The application stays in use while we get up to speed. We only take over maintenance once the knowledge transfer is complete and access, hosting and deployments are properly set up. That way users notice as little of the switch as possible.
Handover & maintenance
Discuss the handover or maintenance of your app
Was your application built by another party, is your supplier stopping, or do you want to organise maintenance in a structured way? Tell us about your situation. We will think along about the handover and the next step.
Schedule an introductionCurious what we could do for you?
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