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Maintenance and support for applications that have to stay reliable, manageable and future-proof after go-live.
An application does not stand still once it has gone live. In fact, for many organisations that is exactly where the next phase begins.
Users gain new insights, processes change and the application often takes on an increasingly important role within the organisation. At the same time development teams move on to new projects, and someone is needed to take care of continuity.
The application takes on an increasingly important role in daily processes.
Continuity is needed once the original team moves on.
New requests, improvements and process changes keep coming in.
The application has to keep working reliably as usage increases.
Knowledge has to be secured, so that maintenance does not stay tied to one person.
Changes have to be made safely, predictably and with the right checks.
Maintenance goes further than resolving incidents. A well-organised maintenance set-up makes sure an application keeps working reliably and can grow with the organisation. Depending on the situation, we support with things such as:
Monitoring of applications and processes.
Incident handling and user support.
Technical maintenance, updates, version management and deployments.
Change management, further development, quality control and knowledge retention.
After the first phase of application development, a new phase often begins in which maintenance, user support and further development take centre stage. Users come up with new requirements, processes change and legislation keeps evolving. Software has to be able to move with that.
That is why maintenance and further development are closely linked. An application that fits the organisation well today still has to do so tomorrow. By aligning maintenance and development, software keeps not only working but adding value over the long term.
Sometimes there is a temporary need for extra capacity to absorb maintenance, changes or further development. In those situations temporary reinforcement through our Secondment service can be a good fit.
Organising maintenance properly keeps the application not just available, but manageable and future-proof as well.
Quality does not stop at go-live. By actively monitoring applications and making quality checks part of the maintenance process, risks stay manageable. With JamOps we help organisations automate and safeguard quality within their Mendix landscape.
The aim is not only to solve problems when they arise, but above all to safeguard continuity and keep the application healthy.
Many organisations build up valuable knowledge about their applications over the years. At the same time that sometimes creates a dependence on specific developers or team members.
By recording knowledge, keeping documentation in order and organising clear agreements, an application becomes easier to hand over and less tied to individuals.
That not only helps continuity, it also makes future extensions and maintenance work simpler.
Where there is doubt about the quality, maintainability or transferability of an application, an Application Audit & Improvement Analysis can help make risks and opportunities for improvement visible before maintenance is organised any further.
AI makes software development faster than ever. Organisations increasingly use AI to develop applications faster and make new functionality available sooner. But speed changes nothing about the importance of quality, manageability and continuity.
That is why, within our approach to AI-Assisted Development too, we look not only at development but also at what it takes to maintain software successfully over the long term.
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